If you are a support professional, you’ve likely dealt with support contracts provided by the original equipment manufacturer (OEM). These maintenance options are usually offered when purchasing IT hardware, however, they tend to be expensive and challenging to manage once you accumulate hardware from several different vendors.
Cloud Cover’s third-party maintenance offerings provide the parts and labor for all major vendors under a single contract. Our end-to-end solution is far more cost-effective, extremely high quality, and will save organizations from the headache of handling maintenance issues with multiple vendors.
We make sure that you can bypass all of the confusing OEM websites and 800 numbers by providing a single, easy to use web portal which will streamline the support process. Through this portal you can easily review contract information, place phone calls, review call history, track assets, and more.
Cloud Cover’s third-party maintenance services include most of the major manufacturers, including Cisco, Dell, APC, Hitachi, HP, IBM, Motorola, Lexmark, EMC, Xerox, Polycom, and many others. Our services provide 24x7x365 coverage, on-site next business day coverage, on-site four-hour response coverage, three business day depot coverage, custom service plans, and more.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wensday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM